Refund Policy
At Blackforest Footwear, we stand behind the craftsmanship and care that goes into every pair of Tabi we create. Because each item is made to order, we are unable to offer refunds for reasons outside of the conditions outlined below.
Refunds are only offered under the following circumstances:
• If merchandise is lost in transit and confirmed by the shipping carrier.
• If merchandise is damaged upon arrival, and sufficient proof (such as photographs) is provided within 5 days of delivery.
In addition, if your order has not been shipped within 3 weeks from the date of purchase, you are welcome to contact us to:
• Request a full refund, or
• Choose to continue waiting, should the delay be due to unforeseen issues on our end.
We aim to be transparent and responsive in all matters. If you have concerns about your order status or need assistance, please reach out to us directly at [email protected]t and we’ll be happy to assist.
At Black Forest Footwear, we take great pride in the quality and craftsmanship of every pair of Tabi we produce. Because each item is custom made to order, we do not accept returns or exchanges unless the product arrives damaged.
Return & Exchange Eligibility
We will gladly accept a return or exchange only under the following condition:
• The product is damaged upon delivery and the damage is clearly not caused by misuse or wear after receipt.
To be eligible, customers must:
• Report the issue within 5 days of delivery.
• Provide clear photographic evidence of the damage, including images of the product, packaging, and shipping label.
Once your return request is reviewed and approved, we will offer the following resolution:
• A replacement item sent at no cost to you, or
• A full refund if a replacement is not possible or requested.
How to Initiate a Return or Exchange
To begin the process, please email us at [email protected] with the subject line: Return Request – Order #[Your Order Number], and include the following:
• Your name and contact information
• A brief description of the issue
• Photos of the damaged item and packaging
Important Notes
• We do not accept returns due to size preferences or change of mind, as every pair is made specifically to order.
• We reserve the right to deny any return or exchange request that does not meet the above conditions.
We appreciate your understanding and are committed to resolving any issues promptly and professionally.
📍 Made in Colorado Springs, CO
📧 Email: [email protected]
📞 Phone: 720-380-2560
📍 **11720 Windmill Road, Colorado Springs, CO 80908
Handmade. Sacred. Limited.
Step into something real only at Blackforest Footwear.
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